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服务人员、服务网络优势
作为金融服务行业，企业的实力、规模是服务客户的基础和保障。人保财险是国内最大的财产保险公司，在机构网络和专业人才方面具有绝对优势。人保财险机构网点遍布全国31个省市自治区,共有营业机构网点4500余个; 全系统现有正式员工8万余人,人才结构合理，业务能力强。专业、高效的员工队伍在核保、理算、查勘、定损、理赔等各个保险环节中会给每位客户带来高质量的服务。
服务手段
1、95518专线网络
利用庞大的机构网络和专业人才优势，2000年，人保公司率先在324个城市开通了365天*24小时的全天候95518专线服务电话，总计线数超过2000条，服务人员达2911人，服务范围覆盖了全国广大的城市、乡村地区。该专线融合了先进的呼叫中心技术和规范的国际质量管理经验，无论何时何地，只要你拨打95518，即可与当地人保公司的分支机构取得联系，并得到热情周到、优质高效的保险服务。
目前，95518主要向客户提供6项基本服务内容：即受理报案、客户咨询、预约投保、投诉举报、救援、客户回访。同时，结合地方优势和产品特色，一些分公司还推出了手机短信服务；客户赔案处理查询、车辆保养优惠、大客户俱乐部、人员伤亡紧急救援等创新服务内容。
为了保障95518专线的管理和服务水平不断提高，2002年和2003年，公司又在95518专线上推出了开展ISO9000质量管理体系认证和百城服务竞赛的两大服务举措，建立了由规范服务管理、数字化指标管理、系统负荷管理、排班管理和人员绩效管理等现代化管理手段组成的服务质量控制体系，并有7家分公司的95518专线通过了ISO9000质量管理体系认证。
2、电子商务平台
2002年，人保公司电子商务平台正式对外运行，目前已覆盖全国97个中心城市。从此，客户不仅可以通过e-PICC购买意外险、车险、家财险和e系列等保险产品，还可以享受网上支付、电子保单、保险卡注册、保单验真、客户咨询等多项服务。它是人保公司继95518之后开通的又一条销售、服务渠道，它标志了人保公司开始向多渠道营销、多样化服务的方向迈进。
3、完善健全的客户投诉管理机制
2004年7月，公司制定了《客户投诉处理管理规定（试行）》，规范了客户投诉处理流程，为高效、有序的客户投诉管理奠定了制度基础。对于客户投诉，实行“归口管理、分工负责、逐级传递、就近解决”的原则。在总公司和各级分公司，建立了投诉档案管理、专家委员会综合评议、统计分析报告和定期通报、个案通报、服务改进建议书和投诉处理质询函7项投诉管理制度，初步形成了客户投诉管理工作机制，对各级公司做好客户投诉处理工作起到了很好的促进作用。
4、遍布全国的服务网络
人保财险拥有遍及全国的机构网点，包括324个地、市级承保、理赔、财务“三个中心”，4500多个分支机构，客户无论身处何地，都能享受到及时、便捷的查勘定损、事故救援、医疗绿色通道等服务。精心挑选的3400多家资质良好、技术先进的修理协作厂组成覆盖全国的修理协作网络，为客户提供优质、快速的车辆维修服务。
5、专业先进的服务设施
推出了涵盖众多车型的PEDS系统（事故车辆定损系统），配备了数以千计的查勘定损车，统一为查勘定损人员装备数码相机和打印机，为公司提供快捷、标准的理赔服务提供了有力的支持。多家分公司还建立了基于GPS（全球卫星定位系统）、GIS（全球地理信息系统）技术的24小时查勘指挥调度中心，使查勘服务更快捷、更专业。
6、专业温情的增值服务
与公安交管部门联合印制交通安全警示宣传画、制作宣传册，提高驾驶人员安全驾驶意识以及在紧急情况下采取合理措施保护车内人员安全的能力。在部分分公司，联合不同行业、不同业务领域的合作伙伴，建立起了承载保险、金融、通讯、汽车、医疗、旅游、家政等多项服务内容的综合化客户服务平台，以客户俱乐部、会员积分等形式为客户提供多元化、专业化的全方位周到服务。
7、全面推出“金牌服务工程”
2005年3月，公司推出了以打造并始终保持业内第一服务品牌为目标的“金牌服务工程”，并结合该工程，在全国范围开展了“理赔无忧——车险快捷”服务承诺和“规范服务达标”两项活动。
“理赔无忧——车险快捷”服务承诺的主要内容是：对定损金额5000元以下、不涉及第三方保险赔偿的保险车辆，承诺提供7天内从索赔－修理－提车的全程服务；对于自行修车的客户，承诺在提供索赔单证后3个工作日内支付赔款。经过一年活动开展，已有325个城市分公司实现7日提车和3日付款的“双承诺”，中心城市覆盖率超过96%，当年报案并且结案的车险理赔周期同比缩短20.8天，提速29.8%，活动取得明显效果。
“规范服务达标”活动以统一服务规范、明确服务标准为形式，不断提高全员的规范服务意识。目前，已形成全公司统一的服务规范100条，同时按照规范要求各级公司还开展了多次专项检查和综合整治工作，取得了积极效果。2005年，客户投诉明显下降，客户满意度稳步提高。总部接到投诉121件，同比下降46.7%；客户满意度86.2%，同比提高2.2个百分点。
这两项活动开展，已得到社会的广泛关注，赢得了客户普遍好评，2005年10月，人保财险以其优质高效的服务，荣获“2005年中国客户服务标杆企业——保险业”大奖。同时，在近日揭晓的“2005财经风云榜”中，也被评为“2005年度最受信赖的财险公司”。
工商备案信息
法人代表：吴焰 成立日期：2003-07-07 注册资本：暂无数据
公司全称：中国人民财产保险股份有限公司
经营状态：开业
企业类型：股份有限公司(上市)
注册地址：
朝阳区建国门外大街2号院2号楼
经营范围：
财产损失保险、责任保险、信用保险、意外伤害保险、短期健康保险、保证保险等人民币或外币保险业务；与上述业务相关的再保险业务；各类财产保险、意外伤害保险、短期健康保险及其再保险的服务与咨询业务；代理保险机构办理有关业务；国家法律法规允许的投资和资金运用业务；国家法律法规规定的或国家保险监管机构批准的其他业务。
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